Tower responsible gambling: practical control before pressure

• We treat pauses and self-exclusion as safer-play tools.
• Session or financial limits can apply in responsible-play procedures.
• Temporary suspension or permanent closure may apply in risky-play situations.
• Underage accounts are permanently blocked under our responsible-play rules.

These points give our responsible-play approach a practical purpose: play remains paid entertainment when the player can set a boundary and use it early.

Getting help through a clear Tower request

A pause is a first control

We offer pauses as part of our safer-play tools. A player who notices that a session has outgrown its planned time or spend can stop before deciding whether another control is needed.

Self-exclusion and its first period

We allow self-exclusion to be activated by contacting Tower. The route has an initial 24-hour cooling-off period, giving the request a defined first step rather than leaving it as a general intention.

Account closure through support

We also accept a request to close an account through support. A clear request can identify whether the player seeks a pause, self-exclusion or closure under our responsible-play process.

Our role in controlled play

We monitor transaction history and information shared through support channels for signs of risky behaviour. We can respond with session or financial limits, temporary suspension or permanent closure where our responsible-play procedures apply.
Our role is to make account controls available and apply our procedures. A player retains responsibility for deciding that a limit, a pause, or exclusion is the right boundary.

Warning signs worth acting on

A warning sign is useful when it leads to an action. We keep the focus on the next protective choice, not on a promise that any single tool suits every circumstance.

Controls in our responsible-play process

Financial and session limits

We can apply financial or session limits in situations of risky behaviour. These controls create a defined account boundary when play no longer fits around a budget or timetable.

Temporary suspension and permanent closure

We may apply temporary suspension or permanent closure under our responsible-play procedures. Underage accounts are permanently blocked under those rules.

Using self-exclusion

We present self-exclusion as a safer-play tool. Contact Tower to activate it; the stated route includes an initial 24-hour cooling-off period.

Staying in control while playing

We encourage a player to make entertainment boundaries before a session begins.

• Decide the spend limit before any deposit decision.
• Decide the time limit before choosing a game.
• Keep gambling separate from pressure to recover money.
• Use our pause, limit, or self-exclusion route when the original plan no longer fits.

Our controls work best as early decisions: a clear boundary is easier to follow than a rule made in the middle of a difficult session.